My transaction was refused by paysafecard. Why? Who should I speak to?

If you try to make a deposit, but your transaction is refused by paysafecard or if you encounter a problem with the paysafecard payment page, there are several possible reasons:

 

• Your balance is insufficient: recharge your card and try again

• You have made an error in your details (card number, expiration date, etc.): check your information and try again

• You have reached your use limit: try again later

• A technical problem occurred with the bank: try again later

• Your card was not bought in Belgium: You can't use this one.

 

If the problem continues, please contact paysafecard by telephone at +3278481493 (from Monday to Sunday between 10:00 and 22:00) or by email at info@paysafecard.com.

 

Don’t forget that you can also make a deposit by bank card via Bancontact or by HiPay.

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