Deposits and withdrawals

Deposits

My deposit has been ongoing for more than 10 minutes. What should I do?
If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note that ...
I wish to make a deposit with a prepaid paysafecard. What do I have to do?
To get your prepaid paysafecard, find a point of sale or order your card online on the paysafecard website. Once you have your prepaid card, you can use it to make a depo...
How can I deposit money on my casinobelgium.be account ?
In order to play with real money on this online game site, you need to make a deposit using one of the following methods of payment: - Bancontact Mobile- Hipay- Ogone- Pa...
Can I deposit or withdraw from a bank account that doesn’t belong to me?
No. For security reasons, you cannot use a bank account that doesn’t belong to you to make deposits and withdrawals, even with the agreement of the account holder. This i...
I’m having a problem making a deposit with Ogone. What should I do?
If you’re having a problem making a deposit via Ogone and you have already been debited, you can send us the proof of debit and other useful information (transaction ID, ...
My transaction was refused by HiPay. Why? Who should I speak to?
If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are several possible reasons: • ...

I made an online withdrawal request. How long will it be before the money is available in my bank account?
Withdrawal requests are usually processed within 2 working days by our team. Once your request has been validated, you will receive the amount on your bank account within...
Do I have to pay tax on my winnings?
No, you don’t have to pay any tax on the amounts you win by playing at Casino-Magic. For more information about tax on games of chance, go to the Belgian Gaming Commissio...
I haven’t received a verification email, what should I do?
If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we will...
I’m not able to make a withdrawal. What should I do?
If you aren’t able to make a withdrawal, you might not have confirmed your registration by email. Go to your email inbox and look for the email we sent you when you regis...
I’m not able to make a withdrawal. What should I do?
If you aren’t able to make a withdrawal, you might not have confirmed your registration by email. Go to your email inbox and look for the email we sent you when you regis...
I would like to deactivate the option to cancel a withdrawal. How do I do that?
If you wish, you can deactivate the option to cancel a withdrawal from your account. You can make the request by directly contacting customer service via the contact form...