Deposits and withdrawals

Deposits

My deposit has been ongoing for more than 10 minutes. What should I do?
If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note that ...
I can't make a deposit. What should I do?
If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (card number, expiration date, et...
My transaction was declined. Why? Who should I contact?
If you are trying to make a deposit but your transaction is declined or you encounter a problem with the payment page, there may be several reasons: • Your balance is ins...
I would like to turn off my default limit, is that possible?
Yes.To do this, go to your account settings and click on the "remove limit" button: Your request will automatically be forwarded to the Gambling Commission. Within 72 w...
How do I change my limits?
There are two types of limits at Casino-Magic: personal limits and the default limit. Personal limitsYou can change your personal limits at any time from your account set...
I would like to know the total of my deposits and withdrawals. How can I do that?
To get a summary of your deposits and withdrawals, please contact our customer service. Our teams will then be able to provide you with the total amount you have deposite...

What is the timeframe to receive my withdrawal?
Processing timeTwo types of withdrawals are available:Classic withdrawal:available for amounts between €10 and €25,000,processed within a timeframe of up to 2 business da...
I can't enter my BIC code when making a withdrawal. What should I do?
What is a BIC code?The BIC code is a unique code for each bank that allows it to be recognized worldwide. Are you unable to enter your BIC code?It is possible that a tech...
I have been asked to send documents to authenticate my account. Can I send them securely?
Of course! Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission. As a 100% legal website, Casino-Magic places great importance on r...
How can I withdraw money from Casino-Magic?
Withdrawing money on our site is very simple! In your account, go to the "Withdrawal" tab and follow the instructions displayed on your screen. Our site offers : Withdraw...
Do I have to pay tax on my winnings?
No, you don’t have to pay any tax on the amounts you win by playing at Casino-Magic. For more information about tax on games of chance, go to the Belgian Gaming Commissio...
I haven’t received a verification email, what should I do?
If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we will...