Deposits and withdrawals
Deposits
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My transaction was refused by HiPay. Why? Who should I speak to?
If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are several possible reasons: • ...
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My deposit has been ongoing for more than 10 minutes. What should I do?
If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than ...
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My transaction was refused by paysafecard. Why? Who should I speak to?
If you try to make a deposit, but your transaction is refused by paysafecard or if you encounter a problem with the paysafecard payment page, there are several possible r...
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I would like to turn off my default limit, is that possible?
Yes. To do this, go to your account settings and click on the "remove limit" button: Your request will automatically be forwarded to the Gambling Commission. With...
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What is the minimum and maximum amount I can deposit?
The deposit amount is a minimum of 10€ In Belgium, from 21 November 2022, your deposits are limited to 200€ maximum per week. As a 100% legal gaming website, Casino-Mag...
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Can I delete my deposit history?
No. This is unfortunately not possible.
Withdrawals
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I made an online withdrawal request. How long will it be before the money is available in my bank account?
Withdrawal requests are usually processed within 2 working days by our team. Once your request has been validated, you will receive the amount on your bank account within...
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I’m not able to make a withdrawal. What should I do?
If you aren’t able to make a withdrawal, you might not have confirmed your registration by email. Go to your email inbox and look for the email we sent you when you regis...
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I would like to deactivate the option to cancel a withdrawal. How do I do that?
If you wish, you can deactivate the option to cancel a withdrawal from your account. You can make the request by directly contacting customer service via the contact form...
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I sent my documents to authenticate my account, but I haven’t got a response yet. Why?
The processing and validation of your documents takes on average a few days during our customer service’s opening hours. However, it can sometimes take longer for various...
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How long will it take for my account to be authenticated?
Once you have sent us the necessary documents, our teams will verify them. This takes on average a few days during our customer service opening hours. For your security, ...
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I made a withdrawal request, but I’ve changed my mind. Can I cancel it?
You can only cancel a withdrawal if the request hasn’t been processed yet. To know if there is still time to cancel a withdrawal, please check your transaction history in...