Deposits and withdrawals

Deposits

My deposit has been ongoing for more than 10 minutes. What should I do?
If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note that ...
I’m not able to make a deposit. What should I do?
If you aren't able to make a deposit, there are several possible reasons: • Your balance is insufficient: recharge your card and try again • You have made an error in you...
My transaction was refused by HiPay. Why? Who should I speak to?
If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are several possible reasons: • ...
I would like to turn off my default limit, is that possible?
Yes. To do this, go to your account settings and click on the "remove limit" button: Your request will automatically be forwarded to the Gambling Commission. With...
How do I change my limits?
There are two types of limits at Casino-Magic: personal limits and the default limit. Personal limits You can change your personal limits at any time from your account ...
I wish to make a deposit with a prepaid paysafecard. What do I have to do?
To get your prepaid paysafecard, find a point of sale or order your card online on the paysafecard website. Once you have your prepaid card, you can use it to make a depo...

I made an online withdrawal request. How long will it be before the money is available in my bank account?
Withdrawal requests are usually processed within 2 working days by our team. Once your request has been validated, you will receive the amount on your bank account within...
I have been asked to send documents to authenticate my account. Can I send them securely?
Of course! Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission. As a 100% legal website, Casino-Magic places great importance on...
What is the minimum and maximum amount I can withdraw?
The minimum and maximum withdrawal is : • Withdrawal by bank transfer: €10 minimum and €25,000 maximum
How can I withdraw money at Casino-Magic?
Making a withdrawal at Casino-Magic is really simple! In your account, go to the “Withdrawal” tab and follow the instructions shown on your screen. Our website offers : ...
Not all of my credit is withdrawable. What should I do?
You may still have bonus credit on your account corresponding to a Playthrough that you were unable to complete when the various bonuses were still available on our platf...
Do I have to pay tax on my winnings?
No, you don’t have to pay any tax on the amounts you win by playing at Casino-Magic. For more information about tax on games of chance, go to the Belgian Gaming Commissio...