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• I haven't been able to authenticate myself. What should I do?

  If you cannot authenticate, there are several possible reasons. - If you use ItsMe, make sure your credentials on your application are up to date. - If you take photos, it i...

• Authentication mandatory from 1 May 2025

  From 01/05/2025, new rules require you to be verified in order to deposit or play on your account.   Therefore, a message may appear on your account for a few weeks now:   ...

• I'm not able to register at Casino-Magic. What should I do?

  If you aren’t able to register, you might already have a Casino-Magic account? As a 100% legal website certified by the Belgian Gaming Commission, we place great importance ...

• How can I register at Casino-Magic?

  Registering at Casino-Magic is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose a username and pa...

• My account has been suspended. What should I do?

  Has your account been suspended and you don’t understand why? There are many reasons why this could be the case. For example, your account may be being verified. For more in...

• I would like to change the email address linked to my account. How can I do it?

  If you want to change the email address linked to your Casino-Magic account, please contact our customer service via the contact form.   You will need to provide:    ·   An ...

• I would like to cancel my self-exclusion. Is this possible?

  If you have activated a 6-month self-exclusion on our website, you must wait until the end of this period to be able to log back in. To recover access to your account at the...

• I want to delete my account. How do I do it?

  If you want to delete your account, you can contact us using the contact form. Please include the reason why you are asking to delete your account. Are you no longer able to...

• My deposit has been ongoing for more than 10 minutes. What should I do?

  If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note that our...

• I’m not able to make a deposit. What should I do?

  If you aren't able to make a deposit, there are several possible reasons: • Your balance is insufficient: recharge your card and try again • You have made an error in your d...

• My transaction was refused by HiPay. Why? Who should I speak to?

  If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are several possible reasons:   • You...

• I would like to turn off my default limit, is that possible?

  Yes. To do this, go to your account settings and click on the "remove limit" button:      Your request will automatically be forwarded to the Gambling Commission.   Within ...

• How do I change my limits?

  There are two types of limits at Casino-Magic: personal limits and the default limit.   Personal limits You can change your personal limits at any time from your account set...

• I made an online withdrawal request. How long will it be before the money is available in my bank account?

  Withdrawal requests are usually processed within 2 working days by our team. Once your request has been validated, you will receive the amount on your bank account within 1 ...

• I was logged out in the middle of a game. Will I get my credits back?

  Remember that your credits are never lost, even in the event of a sudden disconnection. You can always restart your ongoing game without losing information.   To recover you...

• Do my chances of winning CasinoMagic Jackpots depend on the amount I stake?

  Not at all. All players that stake, no matter the amount, have the same chances of winning. You could bet 0.01€ and win the Big Casino Jackpot of several thousand euros!

• What is the difference between the REAL MONEY mode and a PLAY MONEY DEMO?

  When you play in REAL MONEY mode, you play with real money which you have deposited on your account. In this gaming mode you can withdraw your winnings.   When you play a PL...

• What is a “Rebuy” and an “Add-on”?

  A Rebuy allows you to start a new game to get onto the leaderboard again.   An Add-on allows you to buy time or game credit. This can be interesting if you haven’t had enoug...

• I’ve won a tournament! When will I receive my winnings?

  Well done! Your winnings are automatically credited to your account 10 to 30 minutes after the end of a tournament. If you have won a prize, this will be sent to you within ...

• I’m not able to take part in a tournament. What should I do?

  If you aren't able to take part in a tournament, there a several possible reasons:   • You have insufficient funds. Make a deposit, then try again. • You have activated a se...

• I want to take a break or exclude myself for some time. How do I do it?

  Do you want to take a step back from games of chance so you don’t lose control? We have various moderation tools to allow you to better manage your gaming behavior. For this...

• I would to like to ban myself from gaming. How do I do it?

  Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website.  A gaming ban is...

• What should I do if I’m addicted to gambling?

  CasinoMagic applies a Responsible Gaming policy. Gaming must remain fun and be seen as a source of entertainment. If you believe that you are addicted to gambling, you can r...

• Is my money safe on CasinoMagic.be?

  Yes. Contrary to illegal websites, which often operate in tax haven countries beyond any control, CasinoMagic.be respects the Belgian legislation. The website operates under...

• What is the default weekly limit?

  As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, just like a personal weekly limit. ...

• My request to turn off the default limit has been denied and I don't understand why?

  If the Gaming Commission has refused your request for the limit to be turned off, it is because you are listed as being in default of payment in the file of the Central Indi...

• I have turned off my default limit, but I can no longer deposit?

  One of your personal deposit limits may have been reached. Check in your account settings or via the deposit tab.