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• I haven't been able to authenticate myself. What should I do?

  If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the ItsMe app is up to dateCheck tha...

• Authentication mandatory since 1 May 2025

  Since 01/05/2025, new rules require you to be verified in order to play on your account. Therefore, a message may appear on your account for a few weeks now:  Rest assured, ...

• I'm not able to register at Casino-Magic. What should I do?

  If you aren’t able to register, you might already have a Casino-Magic account? As a 100% legal website certified by the Belgian Gaming Commission, we place great importance ...

• How can I register at Casino-Magic?

  Registering at Casino-Magic is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose a username and pa...

• My account has been suspended. What should I do?

  If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common reasons: Sec...

• I would like to change the email address linked to my account. How can I do it?

  If you want to change the email address linked to your Casino-Magic account, please contact our customer service via the contact form. You will need to provide:  ·   An orig...

• I would like to cancel my self-exclusion. Is this possible?

  It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can reconnect. On...

• I want to delete my account. How do I do that?

  To request the closure of your account, you can contact us through: the contact form via our email address support@casino-magic.be.  We invite you to specify the reason for ...

• My deposit has been ongoing for more than 10 minutes. What should I do?

  If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note that our...

• I can't make a deposit. What should I do?

  If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (card number, expiration date, etc.)...

• My transaction was declined. Why? Who should I contact?

  If you are trying to make a deposit but your transaction is declined or you encounter a problem with the payment page, there may be several reasons: • Your balance is insuff...

• I would like to turn off my default limit, is that possible?

  Yes.To do this, go to your account settings and click on the "remove limit" button:   Your request will automatically be forwarded to the Gambling Commission. Within 72 work...

• How do I change my limits?

  There are two types of limits at Casino-Magic: personal limits and the default limit. Personal limitsYou can change your personal limits at any time from your account settin...

• What is the timeframe to receive my withdrawal?

  Processing timeTwo types of withdrawals are available:Classic withdrawal:available for amounts between €10 and €25,000,processed within a timeframe of up to 2 business daysF...

• I was logged out in the middle of a game. Will I get my credits back?

  Remember that your credits are never lost, even in the event of a sudden disconnection. You can always restart your ongoing game without losing information. To recover your ...

• Do my chances of winning the Platform Jackpots depend on the amounts I bet?

  Not at all. All players who place bets, regardless of the amount, have the same chances of winning. You could place a bet of €0.01 and win the Big Drop Jackpot worth several...

• What is the difference between the REAL MONEY mode and a PLAY MONEY DEMO?

  When you play in REAL MONEY mode, you play with real money which you have deposited on your account. In this gaming mode you can withdraw your winnings. When you play a PLAY...

• What is a “Rebuy” and an “Add-on”?

  A Rebuy allows you to start a new game to get onto the leaderboard again. An Add-on allows you to buy time or game credit. This can be interesting if you haven’t had enough ...

• I’ve won a tournament! When will I receive my winnings?

  Well done! Your winnings are automatically credited to your account 10 to 30 minutes after the end of a tournament. If you have won a prize, this will be sent to you within ...

• I’m not able to take part in a tournament. What should I do?

  If you aren't able to take part in a tournament, there a several possible reasons: • You have insufficient funds. Make a deposit, then try again.• You have activated a game ...

• I want to take a break or exclude myself for some time. How do I do it?

  Do you want to take a step back from games of chance so you don’t lose control?We have various moderation tools to allow you to better manage your gaming behavior. For this,...

• I would to like to ban myself from gaming. How do I do it?

  Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website. A gaming ban is ...

• What should I do if I’m addicted to gambling?

  CasinoMagic applies a Responsible Gaming policy. Gaming must remain fun and be seen as a source of entertainment. If you believe that you are addicted to gambling, you can r...

• Is my money safe on CasinoMagic.be?

  Yes. Contrary to illegal websites, which often operate in tax haven countries beyond any control, CasinoMagic.be respects the Belgian legislation. The website operates under...

• What is the default weekly limit?

  As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, just like a personal weekly limit.E...

• My request to turn off the default limit has been denied and I don't understand why?

  If the Gaming Commission has refused your request for the limit to be turned off, it is because you are listed as being in default of payment in the file of the Central Indi...

• I have turned off my default limit, but I can no longer deposit?

  One of your personal deposit limits may have been reached. Check in your account settings or via the deposit tab.