Account and registration

• I haven't been able to authenticate myself. What should I do?

  If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the ItsMe app is up to dateCheck ...

• Authentication mandatory since 1 May 2025

  Since 01/05/2025, new rules require you to be verified in order to play on your account. Therefore, a message may appear on your account for a few weeks now:  Rest assure...

• I'm not able to register at Casino-Magic. What should I do?

  If you aren’t able to register, you might already have a Casino-Magic account? As a 100% legal website certified by the Belgian Gaming Commission, we place great importan...

• How can I register at Casino-Magic?

  Registering at Casino-Magic is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose a username and...

• My account has been suspended. What should I do?

  If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common reasons: ...

• I would like to change the email address linked to my account. How can I do it?

  If you want to change the email address linked to your Casino-Magic account, please contact our customer service via the contact form. You will need to provide:  ·   An o...

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