Account & Registration

I haven't been able to authenticate myself. What should I do?

If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the ItsMe app is up to dateCheck ...

Authentication mandatory since 1 May 2025

Since 01/05/2025, new rules require you to be verified in order to play on your account. Therefore, a message may appear on your account for a few weeks now:  Rest assure...

I'm not able to register at Casino-Magic. What should I do?

Can't register? Maybe you already have an account? As a 100% legal site certified by the Belgian Gaming Commission, we attach great importance to compliance with the legi...

How can I register at Casino-Magic?

Registering at Casino-Magic is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose a username and...

My account has been suspended. What should I do?

If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common reasons: ...

I’d like to change the email address linked to my account. How do I do this?

If you’d like to change the email address linked to your account, click the “forgot password or email” button on the login page. You can then authenticate via Itsme and c...

I would like to cancel my self-exclusion. Is this possible?

It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can reconnect....

I want to delete my account. How do I do that?

We understand that you may want to close your account. This process is simple, and our team is here to support you. Closing your account To request the closure of your ac...

A family member has passed away and had an account on this site. What should I do?

All of our teams extend their sincere condolences to you. If your relative was registered on our site, we invite you to contact our customer service by attaching the foll...

I am not receiving the password reset email. What should I do?

To receive the reset email, it is essential that the email address you provided is the one linked to your player account. If this is the case and you have not received th...

I would like to delete my personal data. Is that possible?

For any requests regarding your personal data, we invite you to contact our customer service with detailed information about your request. In the case of a data deletion ...

I would like to obtain a copy of my personal data, is that possible?

This is indeed possible by contacting our customer service. Your request can be processed, and our teams will provide you with your data as soon as possible.

I would like to change my first name or last name on my profile. How do I do that?

You cannot change your first name or last name from your player account. To request this change, send our customer service a copy of your new ID card showing your new fir...

Does Casino-Magic.be have a birthday offer?

Unfortunately, we do not currently provide birthday offers.However, we are doing our best to offer you the best possible gaming offer. Do not wait any longer, we keep our...

I want to become and affiliate and promote Casino-Magic.be. How do I do it?

We are happy you’re interested in our gaming platform. For more information about affiliation, don’t hesitate to check out the Gaming1 Affiliates website.For any affiliat...

I can’t log into my account. Why?

If you can no longer log into your account, several reasons are possible: 1. Did you forget your password?If you have entered the wrong password several times, your accou...

How can I login with ItsMe?

On the login page, click on ‘Log in with ItsMe’: You then have two options:Scan the QR code with your ItsMe app and then enter your personal code to confirm the connectio...

How do I use Itsme to authenticate my account?

Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme;- authenticate by taking a few photos of your documents;To aut...

How do I authenticate my account using the ‘Take photos’ option?

Authenticating on our site couldn't be easier!Several options are available:- Authenticating with ItsMe;- Authenticating by taking several photos of your documents; Our V...

I no longer want to receive emails or communications from Casino-Magic. Where can I disable them?

You can unsubscribe from promotional communications through your account settings. If you can't find this option, contact our customer service team to request that you be...

I’ve moved. Do I need to inform Casino-Magic?

Yes. You are obliged to inform us of any changes to your personal information. CHANGE MY ADDRESS

How do I change my personal details?

To modify your personal information, go to your account, select the "Settings" tab, then "Personal information." You can modify your mailing address from this tab.To modi...

Can I have several Casino-Magic accounts?

No. The legislation prohibits having several accounts on the same gambling website. This is, among other things, why you must provide us with your national registration n...

Do I have to pay to register at Casino-Magic?

No. Registration on our online gaming site is completely free. Once registered, you can start to play even without credit by selecting demo mode. However, to win real mon...

I would like to close my account to create a new one. Is this possible?

As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account.

Do I need to register in order to play on CasinoMagic.be?

You can test all games on this website by playing a 10 minute demo game with limited credit. After 10 minutes the game will automatically end. When you create an account ...

How old do I need to be to play at Casino-Magic?

You must be at least 21 years old to get access to our platform.

I’ve forgotten my username or password. How can I retrieve them?

To recover your username or password, click on "Forgot password or e-mail" in the "Login" menu and enter the email address linked to your account. After submitting the re...

I can’t find my country in the registration form. Why?

Residents of certain countries are not authorized to register at Casino-Magic.If your country doesn’t appear in the list of residence countries available in the registrat...

I would like to change my username. Is it possible?

For security reasons, it is not possible to change your username.Since only one account is allowed per person, it is also not possible to create a new account with the us...