Account & Registration

I would like to change the email address linked to my account. How can I do it?

If you want to change the email address linked to your Casino-Magic account, please contact our customer service via the contact form.   You will need to provide:    ·   ...

I don’t want to receive emails or communications from Casino-Magic anymore. Where can I disable them?

You no longer want to receive our communications? That’s a shame! To unsubscribe, please go to your account settings or contact our customer service.   Remember that you ...

I’ve moved. Do I need to inform Casino-Magic?

Yes. You are obliged to inform us of any changes to your personal information.   CHANGE MY ADDRESS

How do I change my personal details?

To change your personal details, go to your account and then into the "Personal details" tab You can only change your postal address. If you would like to change other de...

Can I have several Casino-Magic accounts?

No. The legislation prohibits having several accounts on the same gambling website. This is, among other things, why you must provide us with your national registration n...

Do I have to pay to register at Casino-Magic?

No. Registration on our online gaming site is completely free.   Once registered, you can start to play even without credit by selecting demo mode. However, to win real m...

I'm not able to register at Casino-Magic. What should I do?

If you aren’t able to register, you might already have a Casino-Magic account? As a 100% legal website certified by the Belgian Gaming Commission, we place great importan...

How can I register at Casino-Magic?

Registering at Casino-Magic is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose a username and...

I don’t want to receive transactional emails anymore. What should I do?

You don’t want to receive transactional emails such as withdrawal confirmations? Go to your account settings, then to the section “Communications”:      All you need to ...

I would like to close my account to create a new one. Is this possible?

As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account.

My account has been suspended. What should I do?

Has your account been suspended and you don’t understand why? There are many reasons why this could be the case. For example, your account may be being verified. For more...

Do I need to register in order to play on CasinoMagic.be?

You can test all games on this website by playing a 10 minute demo game with limited credit. After 10 minutes the game will automatically end.   When you create an accoun...

How old do I need to be to play at Casino-Magic?

You must be at least 21 years old to get access to our platform.

I would like to cancel my self-exclusion. Is this possible?

If you have activated a 6-month self-exclusion on our website, you must wait until the end of this period to be able to log back in. To recover access to your account at ...

I’ve forgotten my username or password. How can I retrieve them?

To retrieve your username or password, click on “Forgotten your password” in the “Log in” menu and enter the email address linked to your account. You will then receive a...

I can’t find my country in the registration form. Why?

Residents of certain countries are not authorized to register at Casino-Magic. If your country doesn’t appear in the list of residence countries available in the registra...

I would like to change my username. Is it possible?

For security reasons, it is not possible to change your username. A single account is authorized per person, it is also not possible to create another account with the us...

I can’t update my telephone number. How do I do it?

Have you changed your telephone number? To update your number on your Casino-Magic account, please contact us via the contact form and send us your new telephone number. ...

I want to delete my account. How do I do it?

If you want to delete your account, you can contact us using the contact form. Please include the reason why you are asking to delete your account. Are you no longer able...