Withdrawals

What is the timeframe to receive my withdrawal?

Processing timeTwo types of withdrawals are available:Classic withdrawal:available for amounts between €10 and €25,000,processed within a timeframe of up to 2 business da...

I can't enter my BIC code when making a withdrawal. What should I do?

What is a BIC code?The BIC code is a unique code for each bank that allows it to be recognized worldwide. Are you unable to enter your BIC code?It is possible that a tech...

I have been asked to send documents to authenticate my account. Can I send them securely?

Of course! Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission. As a 100% legal website, Casino-Magic places great importance on r...

How can I withdraw money from Casino-Magic?

Withdrawing money on our site is very simple! In your account, go to the "Withdrawal" tab and follow the instructions displayed on your screen. Our site offers : Withdraw...

Do I have to pay tax on my winnings?

No, you don’t have to pay any tax on the amounts you win by playing at Casino-Magic. For more information about tax on games of chance, go to the Belgian Gaming Commissio...

I haven’t received a verification email, what should I do?

If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we will...

I’m not able to make a withdrawal. What should I do?

If you are unable to make a withdrawal, it may be related to one of the following situations: Your account is not yet activatedYou must confirm your email address to be a...

I would like to deactivate the option to cancel a withdrawal. How do I do that?

If you wish, you can deactivate the option to cancel a withdrawal from your account.You can make the request by directly contacting customer service via the contact form....

I sent my documents to authenticate my account, but I haven’t got a response yet. Why?

The processing and validation of your documents takes on average a few days during our customer service’s opening hours.However, it can sometimes take longer for various ...

How long will it take for my account to be authenticated?

Once you have sent us the necessary documents, our teams will verify them. This takes on average a few days during our customer service opening hours. For your security, ...

I made a withdrawal request, but I’ve changed my mind. Can I cancel it?

You can only cancel a withdrawal if the request hasn’t been processed yet. To know if there is still time to cancel a withdrawal, please check your transaction history in...

I want to change my IBAN to carry out my withdrawal. How do I do it?

Have you recently changed account number and would like to withdraw your money to your new account? All you need to do is fill in the requested information about your new...