Withdrawals

I made an online withdrawal request. How long will it be before the money is available in my bank account?

Withdrawal requests are usually processed within 2 working days by our team. Once your request has been validated, you will receive the amount on your bank account within...

I’m not able to make a withdrawal. What should I do?

If you aren’t able to make a withdrawal, you might not have confirmed your registration by email. Go to your email inbox and look for the email we sent you when you regis...

I would like to deactivate the option to cancel a withdrawal. How do I do that?

If you wish, you can deactivate the option to cancel a withdrawal from your account. You can make the request by directly contacting customer service via the contact form...

I sent my documents to authenticate my account, but I haven’t got a response yet. Why?

The processing and validation of your documents takes on average a few days during our customer service’s opening hours. However, it can sometimes take longer for various...

How long will it take for my account to be authenticated?

Once you have sent us the necessary documents, our teams will verify them. This takes on average a few days during our customer service opening hours. For your security, ...

I made a withdrawal request, but I’ve changed my mind. Can I cancel it?

You can only cancel a withdrawal if the request hasn’t been processed yet. To know if there is still time to cancel a withdrawal, please check your transaction history in...

I want to change my IBAN to carry out my withdrawal. How do I do it?

Have you recently changed account number and would like to withdraw your money to your new account? All you need to do is fill in the requested information about your new...